Datenschutzerklärung
PRIVACY POLICY
Your privacy matters to us. This policy explains what information we collect when you visit or shop on our website, how we use it, and the choices you have. We've tried to write this in plain language rather than dense legal jargon, so it's actually useful to read.
Who We Are
This website is operated by Homapal GmbH. Wherever you see "we," "us," or "our" in this policy, we're referring to Homapal GmbH.
Homapal GmbH
Bahnhofstr. 30/32
37412 Herzberg am Harz
Deutschland
Email: kontakt@homapal.com
Phone: +49 179 2666289
What Information We Collect
When you browse our store or place an order, we may collect the following types of information:
Information you give us directly, such as your name, email address, shipping and billing address, phone number, and payment details when you make a purchase, create an account, sign up for our newsletter, or contact our customer service team.
Information collected automatically, such as your IP address, browser type, device information, pages you visited, and how long you spent on our site. This is typically gathered through cookies and similar tracking technologies.
Order information, including details about what you've purchased, when, and any communication related to your order, such as shipping confirmations or support requests.
How We Use Your Information
We use the information we collect to process and fulfil your orders, communicate with you about your purchase or any questions you have, send you updates or marketing communications if you've opted in to receive them, improve our website and the products and services we offer, prevent fraudulent transactions and keep our store secure, and comply with our legal and tax obligations.
We will never sell your personal information to third parties.
Legal Basis for Processing (GDPR)
As we are based in Germany and serve customers in the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Depending on the situation, our legal basis for processing your data includes performance of a contract (for example, to fulfil an order you've placed), your consent (for example, when you sign up for marketing emails), our legitimate business interests (such as fraud prevention and improving our services), and compliance with legal obligations (such as retaining invoices for tax purposes).
Cookies
Our website uses cookies and similar technologies to help the site function properly, remember your preferences, and understand how visitors use our store. You can control or disable cookies through your browser settings, although doing so may affect how parts of our website work for you.
Sharing Your Information
We may share your information with trusted third parties who help us run our business, such as payment processors, shipping and logistics partners, email marketing platforms, and IT service providers. These partners only receive the information necessary to perform their specific service and are required to handle your data securely and confidentially. We may also disclose your information if required to do so by law, or to protect our rights, property, or safety, or that of our customers.
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Order and invoice information, for instance, is generally kept for the period required under German tax law.
Your Rights
If you are located in the European Union, you have a number of rights regarding your personal data under the GDPR, including the right to access the personal data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your data, where applicable, the right to object to or restrict certain types of processing, the right to data portability, and the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, simply contact us at kontakt@homapal.com and we'll be happy to assist. You also have the right to lodge a complaint with your local data protection authority if you believe your data has been mishandled.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While we work hard to keep your data safe, no method of transmission over the internet is ever completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these other sites, so we encourage you to review their privacy policies before sharing any personal information with them.
Children's Privacy
Our store is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and where appropriate, we'll notify you directly.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please get in touch.
Homapal GmbH
Bahnhofstr. 30/32
37412 Herzberg am Harz
Deutschland
Email: kontakt@homapal.com
Phone: +49 179 2666289